SAP AMS support
Functional and technical support, 24×5 and on demand, with agreed service levels and monthly reporting.
WorldITCOE + ComTek · SAP support & transformation
SAP AMS & Transformation
Center of Excellence
WorldITCOE’s independent SAP advice, delivered with ComTek’s SAP-certified team in the US, India, the Netherlands and the UAE. From AMS for SAP Business One and ECC, to S/4HANA with RISE or GROW, AI strategy, and change management with SAP Signavio — for small and mid-sized businesses.
Two different things. The 30-minute call is free and carries no obligation. The SAP AMS & Roadmap Assessment is a separate, paid engagement, scoped and priced up front.
Support effort, issue by issue
- A priority-1 incident
- A month-end close issue
- A small change request
- Patches and support packs
- Know-how when someone leaves
- Coverage
- –
- Response
- –
- Cost
- –
Illustrative pattern, not client data.
Where are you with SAP?
How we deliver
- Advise
- Independent SAP adviceOptions weighed, no vendor bias
- Support
- AMS you can rely on24×5 and on-demand cover
- Transform
- S/4HANA, RISE or GROWPlanned, tested and supported
- Adopt
- People and processesChange management and SAP Signavio
Introducing ComTek
SAP support and delivery, onshore and offshore
ComTek Solutions is an SAP services company founded in 2008 and headquartered in Virginia, in the Washington DC area, with offshore delivery centers in India, the Netherlands and the UAE. Its SAP-certified team supports small and mid-sized businesses with remote SAP support, S/4HANA migrations and SAP cloud support — and is certified to CMMI Level 3 and ISO 9001:2015.
The partnership — the right expertise, working as one
Independent SAP adviceWorldITCOE: options, roadmaps and business cases, with no vendor bias.
SAP AMS and deliveryComTek: functional and technical SAP support, onshore and offshore.
S/4HANA with RISE or GROWConversions and new implementations, planned and tested.
AI and changeAI strategy, change management and SAP Signavio, from our Centers of Excellence.
What the team covers
Support today, transformation tomorrow — one team
The team that keeps your SAP running is the team that plans and delivers what comes next — so nothing is lost between support and projects.
SAP Business One
Implementation, support and add-ons for growing businesses that need a full ERP without the overhead.
AMS for SAP ECC
Affordable support for small and mid-sized ECC customers — stable today, ready for what comes next.
S/4HANA with RISE or GROW
Conversions and new implementations — RISE with SAP for private cloud, GROW with SAP for public cloud.
AI strategy
Use cases, data readiness and a roadmap — for SAP and non-SAP businesses alike.
OCM & SAP Signavio
Processes mapped and improved with SAP Signavio, and people brought along with change management.
Your SAP today
Wherever you are with SAP, there’s a clear next step.
Pick where you are to see the usual pain points — and what we put in place.
SAP Business One
Growing businesses outgrow spreadsheets and entry-level accounting fast. SAP Business One gives them a full ERP — and it needs a partner who can set it up and keep it running.
Typical landscape
Common pain points
- Numbers kept in several places
- Month-end that takes too long
- Nobody to call when something breaks
What we put in place
- SAP Business One set up for how you work
- Data moved over and checked
- Training for every team
- Support on call after go-live
AMS for SAP ECC
Many small and mid-sized businesses will run ECC for a while yet. They need dependable, affordable support while they decide what comes next.
Typical landscape
Common pain points
- Support know-how held by one or two people
- Tickets that wait for days
- Support costs that keep creeping up
What we put in place
- 24×5 functional and technical support
- Agreed service levels and monthly reports
- Knowledge documented, not kept in heads
- An independent view of when — and whether — to move
S/4HANA with RISE or GROW
Mainstream maintenance for ECC ends in 2027. RISE with SAP and GROW with SAP are two routes to S/4HANA — and choosing one is a business decision, not just a technical one.
Typical landscape
Common pain points
- Unclear which route fits
- Custom code nobody has reviewed
- Too few experienced SAP hands
What we put in place
- An independent RISE vs GROW assessment
- Custom code and data reviewed early
- Tested at every phase
- AMS ready from the day you go live
AI strategy
Everyone is being asked about AI. A good strategy starts with the business problems worth solving and the data you already have — whatever systems you run.
Typical landscape
Common pain points
- Pilots that never reach production
- Data that isn’t ready
- No agreed view of where AI pays back
What we put in place
- A shortlist of use cases, ranked by value
- Data readiness checked
- Governance and guardrails agreed
- A path to production with our Data & AI CoE
OCM & SAP Signavio
New systems only pay back when processes improve and people use them well. SAP Signavio shows how work really flows; change management makes the new way stick.
Typical landscape
Common pain points
- Processes designed on assumptions
- Low adoption after go-live
- Workarounds that quietly come back
What we put in place
- Processes mapped and mined with SAP Signavio
- Change impact understood, team by team
- Training and communication planned
- Adoption measured after go-live
Working on more than one? Most clients are.
One team covers support and transformation, so the people who know your system today help plan where it goes next.
What we deliver first
The work that pays back fastest
We start where SAP effort or risk costs you most today — then build from there.
Incident supportPriority issues picked up fast, with agreed service levels.
Month-end closeOn-call help when finance needs it most.
Changes & enhancementsSmall changes delivered in days, not weeks.
Patches & upgradesSupport packs and security notes, planned in.
Business One go-liveA full ERP for growing businesses, done right.
ECC health checkCustom code, performance and risks, reviewed.
RISE or GROW readinessThe right route to S/4HANA, chosen on facts.
Process miningSAP Signavio shows where work gets stuck.
How we engage
Three ways to work with us
Whether you need a second opinion, a support team or a project team, the right level depends on your landscape and your plans.
SAP AMS & Roadmap Assessment
See where your SAP stands.
A fixed-scope review of your SAP system, how it is supported and what comes next — with a ranked plan.
Managed AMS
A support team on call.
Functional and technical SAP support on a monthly plan, 24×5 and on demand, with agreed service levels.
Transformation projects
Scoped, staffed and delivered.
Business One, S/4HANA with RISE or GROW, AI and SAP Signavio — delivered by one WorldITCOE and ComTek team.
The SAP AMS & Roadmap Assessment
Know where you stand — before you renew or commit budget.
A paid, fixed-scope engagement, scoped and priced up front. You keep everything it produces — whether or not we do the next step together.
Ask about the assessment- System reviewYour SAP release, add-ons and where it runs.
- Support reviewTickets, service levels and what support costs today.
- Custom code checkWhat’s used, what’s risky and what can go.
- RISE or GROWWhich route to S/4HANA fits — or whether to stay for now.
- AI opportunitiesUse cases worth exploring, for SAP and beyond.
- Roadmap & costsSupport and project work, sequenced and costed.
Our approach
Four steps from first call to steady state.
The same four steps on every engagement — so you always know where the work stands and what comes next.
1
ASSESS
Where you are today
- System and support reviewed
- Risks and quick wins found
- Goals you can measure
2
PLAN
The right next step
- Support model agreed
- Roadmap and costs signed off
- Service levels set
3
TRANSITION
Hand over safely
- Knowledge transferred and documented
- Shadow, then lead
- No gap in cover
4
RUN & IMPROVE
Steady and getting better
- Monthly service reports
- Continuous improvements
- Projects when you’re ready
Business outcomes
Steadier SAP, at a predictable cost.
Lower support costsAn onshore and offshore model, sized to your needs.
Fewer firefightsAgreed service levels and issues fixed for good.
A clear path to S/4HANARISE or GROW, chosen on facts and planned early.
Ready for AIUse cases ranked by value, on data you can trust.
The WorldITCOE family
One team for the platform, the data and the people.
Our SAP support and transformation work alongside the SAP, Data & AI, Change Management and SAP Operations teams — so your systems, your data and your people move together.
SAP Center of ExcellenceKeep your SAP core, modernize around it, and change platform if — and when — the business case is right.
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Data & AI Center of ExcellenceClean, governed data and production AI, running on the landscape you already have.
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Change Management Center of ExcellenceReadiness, adoption and sustained change for ERP and AI programs.
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SAP Operations — powered by AvantraMonitoring, automation and root-cause analysis for every SAP system.
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SAP AMS & Transformation — with ComTekAMS, Business One, S/4HANA with RISE or GROW, AI strategy and SAP Signavio.
You are here
Free ebook
SAP support and transformation, in one guide.
Everything on this page as a free PDF — to read offline, or to share with your finance and IT teams.
- Why support and transformation work best as one team
- What the WorldITCOE and ComTek team covers
- Five common situations, from Business One to RISE and GROW
- How we engage — and a checklist to tell whether it’s time to talk
Start here
Tell us what you’re working on.
A free 30-minute call with the WorldITCOE and ComTek team — no obligation and no pitch deck. It is not the paid SAP AMS & Roadmap Assessment; if that turns out to be the right next step, we’ll say so on the call.
- A first view of your SAP system and how it’s supported
- Two or three quick wins worth doing first
- A straight answer on RISE, GROW or staying put
- A clear next step — assessment, support, project, or neither
Prefer email? Write to us at comtek@worlditcoe.com